This message will appear if the primary graphics card drivers installed are not WDDM compatible. Windows 7 onwards is not designed to operate without WDDM drivers. All other products will be delivered via the fastest available method (excluding bank holidays and weekends) and generally within 3-5 days, depending on customer location. Kaby Lake computers with USB Type-C DisplayPort only (non-ThunderBolt) connections using WD15 or DS1000 may have blanking external video

Video Card: Intel HD 4000, ATI Radeon HD7xxx, NVidia GeForce 5xxM or better, with drivers released specifically for the Windows version. Hard drive retention: Hard drive retention is not available on models with a soldered hard drive, including XPS 9315 2in1, Chromebooks or Venue tablets, except the Venue 11 Pro.

Of the laptops I tested, the one with the biggest issues was the Samsung Notebook 9 Pro, which didn't consistently charge over the 65W adapter (possibly due to the demands of its discrete graphics, though the XPS 15 and its GPU worked fine) and didn't output to any of the monitors over USB Type-C. Over USB 3.0, it output to two monitors without issue. Dell Inspiron 11 3138, 11 3147, 11 3148, 11 3162, 11 3168, 11 3169, 11 3179, 13 5368 2-in-1, 13 5378 2-in-1, 13 7348, 13 7353, 13 7368 2-in-1, 13 7378 2-in-1, 14 3421, 14 3442, 14 3451, 14 5447, 14 7437, 14z 5423, 15 3531, 15 3537, 15 3541, 15 3542, 15 3543, 15 3551, 15 3555, 15 3559, 15 3565, 15 3567, 15 5547, 15 5548, 15 5565, 15 5566, 15 5567, 15 5568 2-in-1, 15 5578 2-in-1, 15 7548, 15 7558, 15 7560, 15 7569 2-in-1, 15 7579 2-in-1, 15 Gaming 7566, 15R 5520, 15R 5521, 15R 5537, 15R SE 7520, 15z 5523, 17 5748, 17 5749, 17 5765, 17 5767, 17 7746, 17 7778 2-in-1, 17 7779 2-in-1, 17R 5720, 17R 5721, 17R 5737, 17R 7720, 20 3064, 24 3464, 3050, 3052, 3059, 3135, 3137, 3152, 3263, 3264 AIO, 3265, 3452, 3458, 3521, 3552, 3558, 3646, 3721, 3737, 5348, 5458, 5459, 5545, 5552, 5555, 5558, 5559, 5755, 5758, 5759, 7359, 7459, 7537, 7559, 7568, 7737, N411z

Terms Apply. Promotion ends 3 December 2023. Items are subject to availability. Max 5 units per customer. Video Card: Intel HD 4000, ATI Radeon HD 8650, NVidia GeForce 7xxM or better, with drivers released specifically for the Windows version. If playing UHD content (4K), the PC must be capable of decoding 4K video in the GPU. NOTE: Video is not available outside the operating system or in a pre-boot environment such as the BIOS. This can occur when entering extend mode with low system resources. The PC does not have enough memory to start an extend display Alienware 13, 13 R2, 14, 15, 15 R2, 15 R3, 17, 17 R2, 17 R3, 17 R4, 18, Alpha, Alpha R2, M14xR2, M17, M17xR4, M18xR2To learn more about setting up and troubleshooting issues with multiple monitor setup, refer to these Dell knowledge-base articles How to Setup Multiple Monitors or How to Troubleshoot Multiple Monitor Issues If none of the following articles resolved your issue, there is a new resolution in the following section of this article:

Dell Latitude 12 Rugged Tablet 7202, 14 Rugged (5404), 14 Rugged Extreme (7404), 3150, 3160, 3180, 3330, 3340, 3350, 3440, 3450, 3460, 3470, 3540, 3550, 3560, 3570, 5175 2-in-1, 5179, 5414 Rugged, 5580, 6430u, 7214 Rugged Extreme, 7275, 7285 2-in-1, 7370, 7380, 7389 2-in-1, 7414 Rugged Extreme, E5250, E5270, E5430, E5440, E5450, E5470, E5530, E5540, E5550, E5570, E6230, E6330, E6430, E6430 ATG, E6430S, E6440, E6530, E6540, E7240, E7250, E7270, E7440, E7450, E7470 Processor: Intel SkyLake i3 or Intel Core i7 2+GHz, AMD Richland A10-575x, AMD Kaveri A10-7400P, or better This can occur when entering extend mode with low system resources. The computer does not have enough memory to start an extend display