c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. If the driver refuses to wait then please mark the goods as damaged on the delivery note, so you are covered for all eventualities.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Arriving at your home we're sure that it will turn heads after all there’s no better place than one’s own fireplace. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).Experience peace of mind with our premium 3-year warranty exclusively offered by Bespoke Fireplaces Ltd for all our electric fires. Our dedicated service department, staffed by highly trained service administrators and engineers, guarantees that your new electric fire will always be maintained to the highest standards, ensuring your complete satisfaction. Rest assured that the manufacturer's warranty covers all necessary parts and labour for repairing or replacing your Bespoke electric fire in the unlikely event of a malfunction. Other great features of the fireplace are the 3 different flame colour options which are dimmable, and 10 media bed colours. The 3 sided viewing area, as well as the touch screen display and realistic flame pattern, are just some of the amazing features of this modern electric fireplace. There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

Upgrade to our extended 5 year manufacturer's warranty and enjoy even more protection against unexpected repairs and malfunctions. Our extended warranty covers the same components as our 3 year warranty, but provides an additional 2 years of coverage for your convenience. With this added protection, you can rest assured that your investment is secure and that you'll be able to enjoy your Bespoke electric fire for years to come. Don't miss out on this valuable opportunity to upgrade your warranty today! The driver will remove the stove or fireplace from the delivery vehicle using suitable lifting equipment, the stove is considered delivered once it is removed from the vehicle and placed within the grounds of your property. The driver will be unable to move the goods across gravel or unfinished drives, through narrow openings, or up steps. During its development detail has been paid to the overall quality, product features, beautiful design & PANORAMIC HD+ 3 sided flame. The 3 sided viewing area, as well as the touchscreen display and realistic flame pattern, are just some of the amazing features of this modern electric fireplace. If you received a damaged or faulty product, please notify us immediately for assistance as some carriers will not normally accept claims more than 48hrs following delivery.During its development detail has been paid to the overall quality, product features, beautiful design & PANORAMIC HD+ 3-sided flame. This beautiful fireplace is fully remote controlled with the heat setting which works independently of the flame effect which can also be adjusted to your required temperature. Arriving at your home were sure that it will turn heads after all there’s no better place than one’s own fireplace. Due to the weight of the stoves and fireplaces we sell, delivery drivers are unable to assist with carrying your goods into your property, It is the responsibility of the customer receiving the goods to organise suitable means to move them to a desirable place i.e. inside the house, a garage or other under cover area.