The Virgin Remote allows you to easily control the TV volume. You can easily adjust the volume by simply pressing the up or down arrow buttons on the remote. You can also mute the sound by pressing the mute button. In most cases, if your Virgin remote works some of the time, but not all of the time, then the issue is likely not with the remote itself. It’s most likely down to the batteries, which you can easily replace.

https://www.google.co.uk/search?q=virgin+tv+remote+control&sxsrf=AJOqlzUsG9w4u4nbmI1wqwMob4EhRZeKrQ:... Once you see the code, press the “TV” and “Clear” buttons on the top right and bottom left of your remote, at the same time. Hold the buttons down until the green LED light flashes twice, then let go. Press the *(STAR) and TV buttons down on your remote for a few seconds until the light flashes twice The Flipper big button universal remote has the highest compatibility out of all universal remote controls that we've used in the UK, and is compatible with the following types of devices: Pointing the remote at your TV, press and hold down the STANDBY button. Keep it pressed down and pointing at your TV. As soon as your TV switches off, release the STANDBY key and press the OK key. Note, you might need to keep the STANDBY key pressed down for some minutes before anything happens.

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After you let go of the buttons, enter into your remote the code you saw on the screen. The green LED light should flash twice again, indicating that it is paired but you can make sure that it worked by trying out the volume buttons.

Navigate with the arrow buttons again to select “Yes, set up my Virgin TV remote now” and press okay. Once you have done this, you should see a code on the screen. Then, all you need to do is hold down the Info Button until the green light at the top of the remote starts flashing. This should pair your remote and your box together properly. At the top of the screen, you should see an option labeled “Program Your Remote”. Navigate toward it using the up-arrow button on your remote and select it by again pressing the “OK” button on your remote. The Dual-Function feature allows you to turn both your television and Freeview/Sky/Virgin boxes on/off using just the Flipper. You may find that your remote has not automatically connected to your tv and the box after setup. If this happens it does not mean there is anything wrong, you will just have to do a little bit more to get it ready for pairing. To connect your virgin remote with your tv when this happens take the following steps:The Flipper instructions come with programming codes for the brands of set-top boxes that are shown in the table below. Over the air software update is only compatible with V6 boxes. Customers with a TiVo box will require a box swap for a Virgin TV 360 box. Press and hold the VOLUME+ and MUTE buttons on your remote again for a seconds, until the light flashes

She asked me for the serial number of the 360 box, I would have thought the serial number would already be linked to my account, anyway, I managed to get it (box wouldn’t turn over, shelf above was about a cm too low, and cables to short to pull it out of the stand), then put me on hold, then asked me if I could try pressing TV and Zero. I did as she asked on the off chance she had set/reset something in the box, but I suspect she was reading off a script. Press the OK button, and the light will flash green, and after 10 seconds, the remote will revert to infrared mode.Loverly polite lady, I briefly explained what I’d done, said I’d replaced battery, tried holding down TV and rewind for ten secs, followed by TV and zero. And if your Android or iOS device is connected to the same home network as your box, you can even use it as an advanced remote control! This means you can search for shows using a QWERTY keyboard – a much faster way of finding the live, Catch Up or On Demand show you’re after – and launch them straight onto your TV screen from within the app. You can even change the channel from another room to thoroughly confuse your partner/housemates/children. If the volume control is still not working after trying the codes for your TV model, or your TV is not listed, then your TV isn’t currently compatible with our remote control. Thank you, but the remote that she has already is the one with curved sides and a raised 5 button indicator - do you mean this one? Virgin remote needs to be operated in a closer range to the TV. You can use the remote only from a maximum distance of up to 10 meters. As mentioned above, it is necessary to clear obstructing objects such as soundbars or showpieces if anything were placed in front of the set-top box to receive signals better. Test the IR Emitter