I don’t know which truth worries me most – the hotel accepting this booking knowing full well what was planned or accepting it without finding out what was planned on their own property! Surely the hotel should have ensured that they knew what was planned to ensure they adhered to any Health and Safety Risk Assessment! It is possible to fish in the water outside the spa, except in Winter when the water is frozen. After reading Secret Note #25, the first time fishing there... Bespoke menus are arranged in discussion with our guests and we are always anxious to provide your tastes and choices. Your satisfaction is key.

We really enjoyed the food and have to say the service was always above par. Sushi bar guys, Ursula and all the rest at the pool and evening bars.We have just returned from a much-needed R&R week at Secrets Lanzarote. As seasoned travellers, in our opinion, a hotel’s most important asset is its staff. However, whilst we listen to all criticism, issues can only be fully examined in discussion with you during your stay with us. We always welcome unbiased, exacting, unembellished factual comment and do act accordingly. Mario was such a delight and we really enjoyed his energy and expertise with the sports and Paddle. While Secrets may not suit everyone, it was perfect for what we required. Congratulations and well done to all the team and hope to see you again! Spending time at the soothing ASPA spa is just part of the restorative experience at Auchrannie, which offers wood-panelled “retreat” cabins, buried deep in the glen, alongside luxury lodges and spa bedrooms. Exploring Arran’s silent, unspoilt landscapes – whether on foot, bike or Segways (both available to hire) – is a tonic in itself, and makes an ideal combination with the therapeutic massages and treatments on offer in the spa. There are three restaurants to choose from when it comes to dining and excellent facilities for kids, making this a great family choice.

In reporting your issues to "Guest Experience" and to Laura we were able to solution things. This is what we do best and we thank you for allowing us to act in your interest, to achieve a better experience. "Customer Service at its best", what a wonderful compliment to Laura, she is glowing! We are thrilled that she received such praise. Vista' can now be caught in the water outside of the spa. Reintroduced bug that allows the player to retain the swimsuit outside the spa by dying in the changing hallway.

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Offering online and in person FHT accredited courses, we have the ideal solution for your training needs. Our room was very comfortable, however the standard of the housekeeping could have been better. Our floors weren’t swept or hoovered every day, nor was our waste bin emptied. Therefore, arriving a good 1 – 2 hours before your treatment begins will leave you time to experience the pool, steam room, sauna etc. and prepare both body and mind for the experience it’s about to receive. On behalf of the entire team we greatly appreciate such a wonderful review of our hotel, your generous compliments really allow future guests to percieve the immense importance we place on our service and our guests. Spend a lazy afternoon in Rowton’s elegant spa, which offers Elemis facials and body treatments, along with a choice of treatments for men and mums-to-be. The Lounge & Terrace offers delicious light meals, many using fruit and vegetables grown in the hotel’s picturesque gardens, which also promises guests a tranquil space to stroll, practise yoga or simply curl up on a lounger with a good book. The hotel itself is a classic Georgian manor house with 39 individually styled rooms. The bright lights of Chester are just 10 minutes’ drive away.