Established in 1981, Aurora World is a global leader in plush toys and high-quality gift products, and a respected leader in the character and content industry. You should raise your complaint as soon as possible, but in any case, within 12 months of you becoming aware that a problem has occurred. We are hereto provide information in response to queries, and to ensure concerns and problems are resolved as quickly as possible by the relevant department or service within our hospitals.

The role of the Parliamentary and Health Service Ombudsman is to make final decisions on complaints that have not been resolved by the NHS, operating fairly and without taking sides. If you are unhappy with NHS services or treatment that you have received, or if you have been affected by the actions or decisions of an NHS organisation then you can raise a complaint. It is there to help when you need advice or have concerns about health-related matters, or simply don’t know where to turn. Our staff work hard to get things right, but sometimes things don’t go as well as we would like them to. We have lots of different styles, sparkly fabrics to make your pet carrier the only home your pet will ever need.For complaints about primary care (dental practices, community pharmacies and opticians) or prison healthcare, these should be directed to NHS England as they commission those services. Using PALS does not mean it excludes you from makinga formal complaint if you remain unhappy or have further concerns. Patients can ask a friend or relative to speak on their behalf, but we must have permission of the patient before we can discuss any personal circumstances with anyone else. If you are unhappy with your NHS care or treatment, or how you were dealt with, you have the right to make a complaint. Please be assured that your personal details will not be shared with anyone else without your consent.

They can help you put your complaint in writing and attend meetings with you, but they do not investigate complaints. If you, or someone on your behalf, has questions or is unhappy with the care you receive, we ask that in the first instance, you talk directly to the staff involved in your treatment and care.If you are unhappy with our services, or the care you have received, please let us know so that we can try to put things right. You will be asked to provide consent to share your concerns with all organisations involved and will usually receive a single, coordinated response.