There’s also an alternate version of shushing. It is used when a group of friends is gossiping or discussing something serious. When the speaker uses the shush gesture, it means that only the people present should know about it. Personal experience may tell you it doesn’t always work that way, though. Places That Observe Silence when reviewing with the team the outcome, all positive points are to be broad and brought up in a group setting. I typically wait two months after a shopper has been in so that they are not fresh in the minds of the staff. Positive direct praise that cannot be linked to the clients identity can be given in a group setting. Who doesn't like positive recognition given publicly?

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