Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

Almost all of our deliveries are made with DPD who offer a fantastic delivery service. Their delivery success record is well respected and in our experience the best available. We do our best to ensure all of our customers enjoy a stress free shopping experience with Tuffshop.co.uk however we understand that occasionally you may need to return an item to us. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.