At Fragrance Expert (www.fragranceexpert.com) we endeavour to offer our customers an unparalleled service and products at competitive prices. Service providers who may also be acting as processors who provide IT and system administration services. Loyalty points may only be redeemed for products, they cannot be used to pay additional charges such as delivery. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.What are the restrictions? We reserve the right to amend or withdraw the price matching of products with our Competitors at any time without notice. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). If for any reason we cannot update the prices of products sold by any of our Competitors then price matching against that Competitor will be unavailable until the price data is available again. Loyalty points awarded may be removed or cancelled if we determine that the loyalty points were collected in breach of these terms and conditions or were awarded in error. We may transfer our rights and obligations under these terms of supply to another organisation, but that will not affect your rights or our obligations under this Contract.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

In some circumstances you can ask us to delete your data: see [your legal rights] below for further information.

Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) We do not match prices which would reduce the price of a product below our cost price or to a price which is not financially feasible for us. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.We reserve the right to withdraw any Code from use at any time without prior notification and at our sole discretion; Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

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Details of the name and county of the Promotion prize winner will be provided upon written request to anyone who writes within one month of the closing date of the competition.