If in the same condition it was purchased, a refund can be obtained for any item that is found to be faulty, as described by the Sale of Goods Act. Find information about drivers, setting up multiple monitors and troubleshooting steps to resolve common issues. Ensure that the computer is connected with the docking station to disconnect and reconnect to the docking station.

The Dell Dock is compatible with select Dell laptops, workstations, tablets and many compatible non-Dell devices with USB-Type C port(s) having data, video, and power capabilities. Your options at that point would be to either keep the XPS 15's own power source connected alongside the dock (which is perfectly fine and will NOT damage anything) or get a standard Dell 180W power supply for your WD15. Ensure that the video cable that is attached to the panel is tightly secured to the video port in the docking station. Since 2015, we've seen a few laptops and tablets that can charge over USB Type-C, and we expect that number to grow exponentially in the coming months and years. Ensure the video cable attached to the monitor is tightly secured to the video port in the docking station.my Dell WD15 dock was working perfectly last night, but when I plugged my laptop in this morning, I found that it suddenly wasn't working properly! Driver Installation Guide for Dell Docking Station WD15 Find information about how to download and install device drivers for the Dell Docking Station WD15 on a PC. You may find that your mouse and keyboard does not work on Dell BIOS splash screens when trying to access BIOS with F2, or the One time boot menu with F12, or enter any input in preboot environments like BIOS, boot menu, or BIOS or HDD password splash screens. Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.

This may be due to one or more monitors supporting higher resolutions than docking station can support.Place it anywhere you want to work-in your traditional office workspace, a hot desk or a conference room-even if space is limited. If you want to run a higher end display setup than that, you'll need a Thunderbolt dock, like the WD19TB.

If only one monitor is shown, while the other is not, go to the Intel Graphics Control Panel, and under Multiple Displays, select the output for the second monitor. The XPS 15 will work from that undersized power source, but you will likely see reduced battery charging speed and reduced performance as the system attempts to adapt to that undersized source. To help resolve this issue - Update the BIOS to the latest version on your Dell computer from Dell Drivers and downloads page.The Dell Docking Station WD15 is a device that links all your electronic devices to your computer using a USB-C cable interface. Unlike competitors such as the Plugable USB-C Triple Display Docking Station, which uses DisplayLink compression technology, Dell's dock takes advantage of USB Type-C's new Alt Mode to send video directly from your laptop's GPU.