Your collection time will be from 6:30am onwards. We reserve the right to change the time we collect at any point therefore bins must always be out by 6:30am. My bin hasn’t been collected. What can I do now? If you are affected by birds nesting on your neighbour’s property, it is a civil matter. We would advise that you speak with your neighbours or their landlord and/or take legal advice. Auditory bird scarers

If the collection crews are unable to gain access due to road works, adverse weather, or for any other reason, they will return as soon as possible. In this instance please leave your containers out until they are emptied. The most common-sense solution is to try to avoid the birds during this period. You should work with your neighbours to deter gulls nesting in the future. Can I complain to the Council about wild birds and seagulls? Where there is a gull problem you should only put out your household waste on the morning of collection When you sign up you will be delivered a collection calendar as well as 2 rolls of purple bags. There is no limit as to how many of these bags you can put out every fortnight, but each bag has a 15kg weight limit for the safety of our crews. If you have unwanted large household appliances such as beds, fridges and furniture you can arrange for a bulky household waste collection. The collection of bulky household items is undertaken on our behalf by Frame, a local charitable organisation.Waste cat and dog food from a domestic property. Anything from a commercial premise will be agreed on a case by case basis. All rubbish that is put out for collection must be contained in disposable plastic bags. Collections start from 7am. To ensure your rubbish is collected it needs to be placed out at your collection point by 7am on the day of collection and no earlier than the night before. Please note that due to increased demand, the estimated delivery time for replacement containers/bags can be in excess of 14 days. Bags tend to be easily ripped and are more difficult to handle whilst wheeled bins hold more garden waste and are easier and safer to use by you and for our waste operatives If you are supplying us with wheeled bins for garden waste why don’t you supply us with wheeled bins for our general refuse? Larger households of 6 or more people can apply for additional non-recyclable allowance. If you have nappy waste, please apply for that separate collection service first. Find out more Larger Household Allowance Terms and Conditions.

There would be increased operational costs as removing waste from wheeled bins is more time consuming and more waste tends to be generated. There would also be the increased costs in providing the wheeled bins and modifying vehicles. I haven’t got any space for a wheeled bin so, what can I do? Yes, as long as you pay the annual charge for the collection service for each bin you can have as many bins as you like. How do I renew my subscription? Please read the guidance for developersregarding what type of container is required for each type of property before purchasing containers. Prices Bin Type Auditory bird scarers make the sound of gunfire, or sirens, or can mimic the distress call of a bird.

All wild bird species, their eggs and nests are protected by law under the Wildlife and Countryside Act 1981.