Claims are subject to the property being occupied, furnished and in residential use. The guarantee is applicable to residential properties in the UK and Eire. Commercial properties are excluded. The Era Fortress Euro cylinder barrel has three certifications: TS007 3-star, Sold Secure Diamond and Secured by Design. The home must have been broken into via forced entry as the result of a Yale Platinum TS007 3 Star Cylinder being at the initial point of forced entry. Then, measure from the centre M5 screw to the edge of your existing cylinder on the outside of your door. This is the 'A' measurement. For example, this might be 50mm Put these two measurements together to get the right size - your B measurement goes first e.g. 40/50.

Yale recommends regular lubrication of your Yale Platinum TS007 3 Star cylinder to ensure continuous trouble-free performance and operation. For this, we recommend using a PTFE-based lubricant: Claims should be notified and submitted with supporting documentary evidence to Yale within the time limits detailed above. Failure to comply may invalidate the claim.

It's important you choose the right size cylinder for your door, so it fits properly. To measure your cylinder: A Kitemark indicates the product has been tested by a 3rd party and hasn’t simply been approved to the standard by the manufacturer themselves A 3 Star Rating Protects Against Snapping Please ensure the damaged cylinder and keys are retained for inspection, along with photographic evidence of the damaged cylinder set within the door. This is a 35/35 size Euro cylinder, but it’s not reversible. One side, the one with the keyhole, goes on the outside. This side has the anti-snap protection.

Visually, the Platinum 3 Star Cylinder deters intruders with its clearly identified 3 Star Kitemark logo on the face of the cylinder. It has a flat, horizontal key way with reversible key. An alternative specification to look out for is the TS007 BSI Kitemark, however, it is important to note that there is a star rating associated with this. You get three keys, each with a red rubber cover on top that makes it easier to insert the key and turn it. What we like about it: It carries the TS007 3-star certification as well as a Secure by Design accreditation, so you can rest easy knowing your home is safer from burglars. Fantastic service. Key codes identified from pictures of the keys and new keys arrived 24 hours later. New keys were perfect.Notification of any claim must be made to Yale within 7 days of the break-in. Any supporting documentation must be supplied to Yale within 30 days of the break-in. You can also take out the current cylinder and measure the distance from the centre of the hole to the outer and inner edges of the cylinder. The benefits of this guarantee only apply where entry is gained to the property through the failure of the Yale Platinum TS007 3 Star Cylinder. This guarantee shall not operate or will have no effect if the hardware has been incorrectly installed, adjusted, maintained and operated. The new Yale 3 Star AS Platinum cylinder is independently tested by BSI to be awarded the British Kitemarked TS007:2014 3 star accreditation.