Damaged on arrival? Should any damage be identified upon or before opening the parcel(s) you should notify us within 24 hours of delivery and advise the exact damage. Should you wish for the delivery to be made by instalments a further agreed carriage charge will be applicable. All our electrical products carry a 12 month guarantee or longer if specified by the manufacturer. Products that carry a manufacturer’s guarantee can be returned, if faulty, to us for repair or exchange as necessary during the guarantee period. If a product fails during the first 6 months, Aquatix-2u Ltd will cover the return costs. After 6 months the cost of returning the product will lie with the customer, as per the Consumer Rights Act 2015.

The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. Please be aware, it is possible we may deliver the Goods in advance of any estimated delivery date.Any personalised items or items made to your specification cannot be returned, e.g. off the roll pond liners, cut to length pond hose.

Incorrect Deliveries, including wrong items and shortages should be notified to us within 24 hours of delivery to advise the exact inconsistencies. Customers residing outside of the UK that have an item repaired or replaced under guarantee will be liable for the postage cost that would exceed the cost in the UK. Items that are perishable also cannot be returned. This includes, fish food, pond and aquarium treatments etc, if the seals have been broken. Items returned that are not deemed to be faulty or the fault is not covered under the guarantee will be subject to return postage costs.

Customer Reviews

Our Barnabys product range is shipped via a third party and is usually handled by DPD on a free next day service, again this cannot be guaranteed and can take a few days to be processed. Aquatix 2u Ltd reserve the right to make a deduction to the value of the goods being returned. If the goods have been handled more than necessary and therefore not returned to us in the same condition that they were sent out. The extent to which you handle goods is the same as it would be if you were assessing them in a shop. This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. For your own protection, we recommend that goods that are to be returned, are sent via a recorded delivery service with sufficient insurance to cover the cost of the goods.Liability will not be accepted for any items returned due to damage, accident, neglect, improper installation or use.