There shall be no waiver, extension of time or relaxation of any of the provisions of these Terms and Conditions , which we may show, grant or allow you shall operate as an estoppel against us in respect of our rights under these Terms and Conditions nor shall it constitute a waiver by us of any of our rights against you which may have arisen in the past or which might arise in the future. Electronic signatures, and/or authentication are required for valid electronic communication between you and Cashbuild. We make use of a third-party delivery contractors to deliver all Products and, as such, the delivery process is not entirely within our control. While we use our best endeavours to ensure that a Product is delivered within the said lead time.

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When logging your complaint, please include as much information as possible which may be of assistance in resolving the problem. In particular, please provide us with the following:If paying with a Debit Card, a bank account confirmation document will be required to be completed so that your account details may be verified. Nothing in these Terms and Conditions shall create any relationship of partnership, agency or any joint venture between you and Cashbuild, as the customer shall not hold yourself out as our partner or an agent or as a joint venture with Cashbuild. Where we have been grossly negligent, you will have no claim against any employee, director, or other party related to Cashbuild directly and personally responsible for such gross negligence. Your only possible claim is Cashbuild.

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The current Cashbuild Online Platform is only available to Cashbuild customers within South Africa. We will investigate the complaint/s which comply with these requirements and will take appropriate action where necessary to remedy the situation, if applicable. We do not accept liability for any damage suffered by you or to your property on our Premises, in our Stores or in your dealings with us, unless we have been grossly negligent. This means that you will have no claim against us, even if we are negligent.Cashbuild and you, as the customer, unconditionally consent and submit to the non-exclusive jurisdiction of the Gauteng Local Division, Johannesburg regarding all matters arising from these Terms. This does not take away any statutory rights that you may have to approach other dispute resolution bodies in terms of the CPA.