Guiding the Family: Practical Counseling Techniques

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Although the literature identified a variety of patient engagement toolkits and guides (Table 2 – A. Therefore, this scoping review will be filling a gap in the literature concerning patient engagement. Each reviewer rated the abstracts independently using the inclusion/exclusion criteria identified in Table 1, by choosing ‘yes’ include the source, or ‘no’ do not include it, or ‘maybe’ include it.

We have found that positive changes in improving patients’ experiences often have a knock on effect on safety and efficiency too. So rich is it in concepts and practical suggestions that it would be impossible to take in everything in one reading. The book has a definite context, having been written during the tight lockdown of early2020, which makes it even more relevant.

These were captured under seven content themes based on the analysis of selected published and grey literature - ‘ definition of patient engagement’, ‘stakeholder roles and expectations’, meaningful and appropriate engagement’, ‘models of engagement’, ‘benefits and barriers to patient engagement’, ‘evaluation of patient engagement’, and ‘engagement resourcing’. But, once you get into the chapters you quickly recognise the importance of the habits or practices across a range of family ministry settings. Abelson and Eyles [ 36], believed that exposure to the health system through engagement opportunities enabled participants to have a greater understanding of the complexity of health sector decision-making and increased respect for decision makers. Other considerations for patient and family involvement included their willingness to partcipate, commitments and time, transportation, wellness and health, language and communication, and fear of health care being jeopardized.

At the outset, she underlines the sheer diversity of contemporary family life, and then insists on the need to establish some theological perspectives.We can also provide longer-term support through regular sessions with our Befrienders and Counsellors. For the purposes of informing a resource kit for ‘patient engagement’, consistent terminology was viewed as an important consideration in setting up patient engagement initiatives. Within each of the seven themes were sub-themes which were clustered into three main groups more in line with the expected content for a patient engagement Resource Kit – tools (including models, engagement approaches, barriers, benefits, evaluation guides), education (including stakeholder roles and expectations, defining and understanding patient engagement, overcoming barriers or turning them into enablers, using evaluation results to improve process and outcomes), and infrastructure (supports, finances, institutional support, capacity, resources). which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly credited.

It is not about how to run family services, or about children and young parents, but about the whole family of God. Through the synthesis of the literature, 15 different terms and definitions for ‘patient engagement’ were found along with 37 different engagement toolkits and frameworks (See Table 2), and 17 models, each unique to target groups, with or without tools or guides, and some with specific process or evaluation frameworks or models (original or adapted). This book contains a wealth of valuable guidance to churches seeking to be effective in ministering to the family of God at every level.The goal would be to deal with the barriers and forge a clear path for enablers of patient engagement. General benefits found in the literature at both an individual and organizational level included better health and treatment outcomes, more appropriate and relevant services, increased legitimacy and credibility of decision making, increased sense of dignity and self-worth, and improved service user satisfaction [ 47].